How do I use Afterpay?

Shop Van Der Hout Jewelry as usual — just choose "Afterpay" as your payment method at checkout, register with Afterpay and provide payment details (they accept most major credit cards). If you’ve used Afterpay before, just log in to your Afterpay account and complete your order — it’s that easy!

How does Afterpay payment schedule work?

All Afterpay customers are required to make their first payment at the time of purchase. Three remaining installment payments are deducted automatically from your selected payment method every two weeks. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust your amount owed accordingly.

You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

When will my Afterpay order be delivered?

There is no impact on our delivery timelines when you use Afterpay. We will still process, make and ship your item within our advertised timeframe for each product.

How do I return an Afterpay item?

This process is the same as our standard policy (details below and on each product page).

Where can I find more information on Afterpay?

Visit the Afterpay website for a comprehensive list of FAQs and specifics on their privacy policy. 

If you have a question about your Afterpay account or order, please contact Afterpay's customer support at .


How do I use a promo code?

Once you have selected your Van Der Hout Jewelry that you want to purchase, a  promo code bar will appear during the checkout process. Enter the promo code at this time and the discount will be applied to your subtotal. Please make sure to enter the promo code exactly as it is advertised as they are case sensitive

Can I combine promo codes together?

Unfortunately you are not able to combine promotional codes and multiple discounts together. You are however able to apply a promo code to the purchase of a gift card or when purchasing item with a gift card.

My promo code expired?

We do place limits on our promotions. We want you to benefit from our promotions as much as possible, but if the advertised time frame has expired, the promo code will no longer be available. 


I've placed my order, when does it ship out to me?

Great question as this varies from design to design. In our product descriptions we provide an accurate timeframe for us to make, package and give your order to a courier service that will deliver it to you. This can vary anywhere from 5 days to 3 weeks for most items. Please check the product description or of course you can always ask our Customer Service team. When your order is ready to ship you will receive an email with a tracking number so you can follow it on its way to you.

I just got my tracking number for my order, but when I click on it nothing happens?

We know you are excited to get your VDH Jewelry, but you need to just hang on a little bit longer. There is a slight delay between when we process and organize our orders going out each day and when they are picked up by our postal providers. If you just received the email please check back after 5pm and you should see that it has been scanned in to the Canada Post / DHL system and is on its journey to you. If that is not the case please contact Customer Service.

There is an issue with my delivery?

That's the worst! Unfortunately this may happen and we will do everything we can to manage the issue and expedite a happy resolution but please be aware that Canada Post has been experiencing some delays in delivery since the onset of COVID-19 in mid-March of 2020. Make sure to let Customer Service know that your order is experiencing an issue and we will get on it right away.


Do you have different fonts for engraving your products?

We currently only offer the font styles shown on the individual product pages for 'engravable' items. Our current default for engraving our Van Der Hout Jewelry pieces is Times New Roman. If you have a special request on font, please add it to the order and we will confirm if it is possible before proceeding with you via our Customer Service team.


Do you ship where I live?

Yes! We ship virtually everywhere in the world with our global shipping provider DHL. So go ahead and order away. 


Do you offer free shipping?

Yes we do offer free shipping on all orders to Canada and the USA. Select the free shipping option when checking out. 

We are working on providing this option for our customers outside of Canada and USA.


What if I need an expedited shipment?

We offer a variety of shipping options. Select the one that works best for you. Please note that expedited shipping is for when the product is produced and ready to be shipped and is not from the date of purchase.


Do I have to pay any customs, duties and taxes?

It depends on where you are shipping the product too. All duties and taxes are automatically calculated and adjusted to where you are ordering from (or shipping to if that is different than where you are ordering from). This way there are no surprise charges and fees when your jewelry arrives. This ensures you just need to pay one time for your Van Der Hout Jewelry with no additional fees upon arrival. 


Can I order something for someone in a different country?

Yes you can! Simply adjust the flag at the bottom your screen to the country you want to send your Van Der Hout Jewelry to. Enter the mailing information of where the jewelry is going when checking out and you are all set to go.


Can I buy in my local currency?

Yes you can! In fact, our website is programmed to automatically convert to your local currency so there are no pesky currency exchange fees on your credit card. The total you see at checkout is the total you pay on your credit card statement/paypal. 


Do you accept my credit card/PayPal/Visa Gift card/VDH Gift card?

Yes! We accept virtually all forms of payment. If you encounter any issues please email and we will be happy to help you out.


How do I know my order has gone through?

If your order has been successfully completed you will receive an email confirming the purchase to the address you provided when checking out of our online store. Please make sure to hold on to this email as it is your receipt and includes important information such as your order number and the best way to get in touch with us if you have any questions or concerns.

How quickly are orders processed?

Orders are processed once the purchase is completed online and payment is captured. With each item we provide an estimate on how long it takes for your piece of jewelry to be made and shipped to you on the website (typically between 1 and 4 weeks). We do our best to make them as quickly as possible, but guarantee delivery within the timeframe advertised. If for some reason there is an unforeseen delay we will contact you right away.

If you have any special requests or need your order rushed and there is no option on the product you've purchased please email us at and we will do our best to accommodate. In the email please include your order number if possible.

How do I know if my order is complete and shipped?

Orders are processed Monday through Friday and are shipped as soon as they are completed. Once your jewelry is shipped you will receive an email confirmation that your order is on its way, that includes a tracking number for you to follow its journey.


How long does it take for delivery?

When checking out you have a few options for shipping services, from standard shipping to expedited. Based on the option you select and the location you are shipping to, it may take anywhere from 1-10 business days before your jewelry arrives. Please note that estimated shipping duration does not include order processing or production time


Can I cancel my order?

You can cancel any order within 24 hours of receiving an order confirmation. If canceled within this timeframe we will provide a full refund, no questions asked. To do so, you must email and include your order number.  


Can I make an edit to an order:

Many of our pieces are made uniquely just for you and we pride ourselves on making jewelry our customers love because they get a say in what it is they are buying. Most of our orders can be modified when selecting the piece of jewelry you want on our website (i.e. color of gold, engraving, etc.). If you have a special request you can add it to the note section when checking out on the website or you can email in advance with any questions.

At Van Der Hout Jewelry we will always do our best to accommodate what you are looking for! If for some reason we cannot and you would like to cancel or change your order this can be done without any charge if you let Customer Service know within 24 hours of completing your purchase.


Do you offer pre-order on out of stock items?

Yes we do...and typically offer a discount on pre-order items as well! Please check our Return and Exchange Policy page for more details.

How long will it take for my pre-order item to arrive?

It varies from item to item. Pre-order items typically take between 6 - 10 weeks to be restocked. However, this is based off of when we go out of stock, not necessarily from when you ordered so if you are curious how long until it is back in stock please contact We ship pre-ordered items right away and will provide an update from Customer Service if required. 


Do you have a store/showroom?

We do not have a store or showroom at the moment. Follow our Instagram account ( or @vanderhoutjewelry) for information on pop up shops and trunk shows!

Our office is located in Toronto at 27 Queen Street East, Suite 1406. If you live in Toronto or are visiting the city and want to swing by please email us at and we will schedule a time for you to come on by, meet the team.


Do you do repairs?

If the 30 day period has expired upon receiving your jewelry and you would like your piece repaired, please send us a detailed email with what you would like fixed and we will give you an estimate for VDH to do the repairs. Note the cost of shipping the item to VDH must be covered by the customer.


The price of the item I purchased has changed since I received it. Can I get a refund?

As a jewelry business our pricing may change due to gold market price fluctuations and available stock. As such we are not able to refund the difference. At Van Der Hout Jewelry we are committed to offering the best possible price we can for high quality fine jewelry. 


How do I know my ring size?

Figuring out your ring size can be tricky. Below are a few steps that you can follow to determine the correct ring size to order. 

  1. Select an existing ring that fits the finger you want to measure. 
  2. Use a ruler and measure the internal diameter of the ring (in mm).
  3. Use the chart below to determine your ring size.


Diameter of ring

Corresponding Ring Size














































Do you have any tips for keeping my VDH jewelry looking its best?

little love goes a long way! When not wearing your jewelry, be sure to store it in a pouch or individual plastic baggies. This helps prevent scratching and damages. You should always remove your jewelry when applying scents, lotions and sprays - or even better, your jewelry should always be put on last before heading out the door. We want you to enjoy your VDH jewels for as long as possible. 


Do your products look like what I am seeing on online?

All of our jewelry is photographed to show as much detail as possible. Some products may appear larger or smaller than their actual size. We do our best to depict our items with the utmost accuracy. If you have questions about specific dimensions and they are not included in the product description on the website email and we will answer your questions right away!